Visa

How to Make a Deposit to Your FXTM Account

1. Please click on “My Money” on the left side of your MyFXTM menu. Select “Deposit Funds” from the drop-down menu that appears.
2. Please select your preferred Debit/Credit card solution.
3. Select your chosen trading account from the “Account” drop-down menu in the form that opens. Then, please choose the currency that your account is denominated in and enter your desired deposit amount.
4. Fill out the required fields and click "Confirm" to proceed.
5. Once you have checked that all your information is correct, click "Submit". You will be redirected to a payment processing page where you will need to provide your card details.
6. You can view your deposit status in your MyFXTM “Transaction History” section. The status of your transfer should be "Processing". Once the deposit has been credited to your trading account, the status in MyFXTM will change to "Funds deposited to the account".

Important Information

When you are making your deposit, please keep the following points in mind:

1. No third party payments will be accepted.
2. In order to process your deposit, FXTM requires a scanned colour copy of both the front and back pages of your card. For security purposes we recommend you cover all digits except the last 4 on the front of the card. Please also cover the last 3 digits on the back of your card (we do not require the CVV code); all other details must be clear and visible. Your card must be signed.
3. FXTM will accept card transactions in EUR, GBP and USD only. All card transactions sent in a different currency will be automatically converted to EUR, GBP or USD; the card processor may charge you a conversion fee.
4. The card processor will charge the receiving party a fee for each transaction, which is incurred by FXTM clients. (See Conversion Rates Table). The net amount will be posted to your trading account, which was funded through the card processor.
5. If the deposit is successful it will be posted to your trading account shortly. There might be a delay if the card processor or FXTM is unable to verify your information.
6. The initial deposit amount must be sent back to the same card from which we received your funds.
7. You may be required to provide us with an Authorization code for your card deposit.
8. You may be required to provide us with your card statement or screen shot from your online banking showing the transaction to FXTM.
9. All our requirements regarding your card details must only be received from FXTM official emails. We never request any secret card details (CVV, 3D secure code, etc.). If you have any suspicious requests from an unclear email please contact us at: backoffice@forextime.com
10. For clients who reside in South Africa and wish to make deposits by Credit Card, you are required to provide a bank statement confirming your card's connection to that bank account.
11. For prepaid cards, you will be required to provide us with any proof as in regards to the source of funds. In order to verify your source of funds, please kindly upload Card statement showing your name, IBAN and address, and how top up your Card account.
    If your Card account is/was topped up by your debit/credit card, please show the transaction and kindly upload FRONT side image of your card (with name, last 4 digits and expiration date). If your Card account is/was topped up by bank wire, please show the transaction and kindly upload your original bank statement showing your name, address, IBAN and transaction to Card. If your Card account is/was topped by Salary from your employment, please show transaction and kindly upload your salary receipt to confirm.